Refund & Cancellation Policy

At Waqt Money (operated under Waqt Finance Pvt Ltd), we value transparency and trust. This Refund & Cancellation Policy outlines the guidelines regarding cancellations of loan requests and refunds of any processing fees or repayments.

1. Loan Application Cancellations

Borrowers can cancel their payday or personal loan request at any time prior to the e-signing of the final Loan Agreement and receipt of the Sanction Letter. Once the Loan Agreement is e-signed and the disbursal process is initiated by our NBFC lending partners, the application cannot be cancelled, and the borrower is bound to repay the principal amount along with interest as agreed.

2. Processing Fees Terms

Waqt Money facilitates loan sanctioning services. Standard loan processing fees are charged by lending partners to cover administrative, verification, and KYC costs.

• Processing fees are deducted directly from the disbursed loan amount.
• No upfront charges are demanded from customers before loan approvals.
• If a loan application is rejected by our NBFC partners during verification checks, no fees will be charged to the applicant.

3. Duplicate or Erroneous Transactions

In the event that you make a duplicate repayment payment or pay an excess amount due to a technical glitch, please contact us immediately. Any excess payments verified by our accounts team will be refunded back to your source bank account within 5–7 working days.

4. Contact Support

For refund status or queries, please email us with your transaction details and Loan Application ID at:
Email: [email protected]