Fair Practices Code

At Waqt Money (operated under Waqt Finance Pvt Ltd), we follow a strict Fair Practices Code (FPC). This code outlines our commitment to transparency, honesty, and ethical guidelines during customer loan evaluations, sanctioning, repayments, and collection procedures.

1. Transparent Loan Assessment

All loan applications submitted online are assessed digitally. We ensure that:

• All interest rates, administrative processing fees, and terms are explained upfront.
• Official Sanction Letters are issued by our partner NBFC, outlining details of the credit facility.
• No changes in loan conditions can be applied retroactively without prior notice.

2. Fair Recovery & Collection Practices

In alignment with RBI guidelines, Waqt Money is committed to ensuring that:

• No physical threats, intimidation, or privacy violations are used during loan recovery.
• Recoveries are handled strictly by trained professionals between 9:00 AM and 6:00 PM.
• Reminders and notifications regarding payment delays are communicated respectfully.

3. Equal Opportunity & Fair Valuation

We do not discriminate against applicants based on gender, race, caste, religion, or community. All applications are evaluated purely on financial stability, salary parameters, credit health, and eligibility scores.

4. Grievances and escalation

For concerns regarding the Fair Practices Code compliance, please escalate directly to our Grievance Officer at support@waqtmoney.in.